Dogs that show a tendency to bite or jump around maybe muzzled or attached to a grooming arm for their safety and ours. Dogs that are uncontrollable may not be able to be groomed. In our experience this is a rare occurrence. If, however your pet is extremely distressed, following consultation with you, a mild sedation may be administered, under veterinary care from Murrays Veterinary Clinic.

Once your pet becomes elderly or infirm they may not accept a lengthy grooming procedure. For their comfort and safety, they will be groomed in simple styles for cleanliness and comfort.
An assistant may be used to help support them and provide reassurance.

The health, safety, care and comfort of your pet is our primary concern. We strive to offer superior quality and professional grooming service for all pets.
We recognise the special bond that clients share with their pets and along with their owner, we value their health and well-being.
We understand that your pet has many emotions and we will take into consideration the effect a grooming visit may have on them. Most pets, while visiting K9 Chic enjoy their time here and love the attention they receive from their groomer.
We are aware that some pets may sometime suffer from anxiety, nervousness and become a little distressed while visiting at K9 Chic. We will nurture and understand your pet’s feelings and ensure that your pet feels comfortable at all times.

Puppies are welcome to visit K9 Chic to have their first groom. This grooming session will be dependent on the individual pup, our priority is to keep your puppy happy and stress free as possible. The goal of the first groom is to get the puppy used to the sounds, smell and sights of the grooming environment and to become used to being handled for grooming. A puppy’s first groom is more about what you can do rather than what you want to do. Keep in mind that their first impression of grooming will last a life time and we want to make this experience as fun, pleasant and enjoyable. The groom normally involves a tidy of the face, bottom and feet. No bath or blow dry.

To ensure your beloved companion is always safe and comfortable at K9 Chic your dog may spend a short period of time in a kennel while they wait for you to pick them up. Here they can relax and often have a nap before heading home. We don’t leave dogs tethered or run free, as this could be a safety risk for both your dog and staff. If needed the groomers will take your dogs for a ‘wee’ break, using a lead they will take them out onto the lawn outside the grooming room. Dogs that show a tendency to bite or jump around may be muzzled for their and our safety.

At K9 Chic we understand that customers sometimes need to change or cancel their appointment, however we ask that you give us 24 hours cancellation notice. This would be greatly appreciated and valuable to us as it allows time to book another client. Same day or missed appointments will incur a charge of 50% of the grooming fee.

If your dog is new to grooming and begins to show any sign of distress, the groomer will complete the final tidy up and stop the groom. The last thing we want is for your dog to learn to hate to be groomed. We want it to be a fun and enjoyable experience.
Our groomers can provide you with some tips on what you can do at home in preparation for grooming to help your dogs grooming experience be more enjoyable.

Don’t worry all dogs are bathed in warm water and receive an all-over massage during the conditioning stage of the wash. Very rarely do we find dogs not enjoying their bath.

If your dog is really matted and you have concerns, simply talk with our team regarding your concerns and questions. If our groomer discover matting that will compromise the look you were after, they will phone and discuss options.

Regular grooming, every 4 to 6 weeks, is essential for pets to have a manageable coat. If dogs are not groomed regularly, it may result in your dog’s coat becoming severely matted. Although the coat may look neat and tidy the matting can occur close to the skin which left matted could result in skin issues and problems such as hot spots, sores, rash, flea infestations etc. This is true for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Terriers, Lhasa Apsos etc. If your dog has a shedding coat grooming can be done every 8 to 12 weeks if thorough brushing is done at home.

If your dog’s coat is matted, it is extremely painful for him /her, if we brush their hair instead of shaving. The hair is already damaged and brushing it won’t unfortunately make it healthy again.

Your dog can have their breakfast before arriving at K9 Chic, we just request that you ensure they have had a toilet break at home so there are no surprises on the groom table!

Sorry, we don’t offer discount on multiple dogs. Whether they are from one home or 4 different homes it takes the same time to groom each dog. 

Absolutely! We keep detailed customer information for each client and the services provided at each visit.